Job Title: Learning Delivery Manager
Department: Human Resources
Location: Lagos
Job Description:
* Business Operations Training
* Relate with the sales, customer relations and product development team to ascertain training needs arising from frontline business operations
* Develop strategy and manage deployment of trainings to support staff optimal productivity on systems and applications across the business (Oracle Financial Application; OFA, HRIS, Industrial Financial Systems; IFS, Hyperion and Customer Relations (CR) Applications)
* Manage training delivery, measurement and follow-ups as necessary for business operations (products and systems) training
* Overall responsibility for organizing and planning roll out of business operations training interventions within the regions.
* Lead team to support product development and develop learning content for training frontline staff on MTN products and services
* Monitor and report on training activities, costs and performance as required
* Conduct product assessment and design knowledge refresher training programmes to address gaps identified
* Champion product knowledge competency management for all MTNN staff
* Learning Management
* Provide input for the development of the Learning and Development budget
* Manage ITF compliance process relating to business operation training
* Manage training evaluation procedure using the Kirk Patrick evaluation methodology
* Ensure feedback from evaluation is fed back into subsequent training interventions
* Ensure all training activities and materials meet with relevant organizational and statutory policies.
* Ensure quality assurance of all training delivery
* Conduct annual training effectiveness survey
* Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
* Design curriculum and development programmes for business operations training for frontline staff
* Make input into the development of overall training strategy and approach
* Develop and implement training plans for predetermined roll out of product and system training
Job Conditions:
* Standard MTNN working conditions.
* Open plan office.
* Regional Travel.
* Field work: 40% of total work hours
Reporting To: Senior Manager Learning Management
Required Skills:
* Eight years work experience with 2 years within the training function of a reputable organization.
* At least 2 years experience in a supervisory/managerial role
* Experience in dealing with a large number of people
* Experience in the customer relations (CR) environment of a telecoms company is required
* Training delivery experience in telecoms products and systems would be an added advantage
* Good understanding of telecoms products and services
Employment Status: Permanent
Qualification: First Degree preferably in the social sciences
This vacancy expires on 10/18/2010
To apply, goto:
http://careers.mtnonline.com/vacancies.asp?deptid=5&id=1513
